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Patient Coordination

Coordinators, Marketing, Recruiting, Sales

HIRED! CONGRATULATIONS TO ANGIE! - ​Front Office at Orthopedic practice

JOB #2530

SURGICAL COORDINATOR

 (Job #2530) SURGICAL PATIENT CARE COORDINATOR for BEVERLY HILLS surgical and aesthetics practice.  Are you experienced in coordinating surgeries?  Interested in a position with growth? Enjoy handling the entire process start to finish?  Like to work independently?  Have good sales skills?  Enjoy helping patients achieve their personal appearance goals?  We seek someone who can assist patients from initial inquiries through post-op recovery!  Who is a self-starter and can be depended on to run the show!

 

JOB DETAILS

  • Handle caller, web and social media inquiries providing details on practice services driving patient consultations and procedures.

  • Sit in on consultations, providing patients with information and options on costs

  • Handle Insurance verification and discuss financial responsibility with patients, providing resources and options for payment

  • Once procedure is booked, coordinate all pre-op exams, consents and other paperwork

  • Coordinate the staff and surgical suite details, order garments and other supplies needed

  • Counsel patients on what to prepare for pre-op and post-op such as transportation, recommended supervision and support, post-op exams and what to expect post-op

  • As the practice grows, this position will turn into a management role helping to expand the practice, services and staff

  • Liaison with patients, insurance biller, and social media team (all contracted help communicates with Practice Manager)

 

REQUIREMENTS

  • Experience working with patients in an aesthetic surgical or dermatology practice setting

  • The ability to close the deal in consultations

  • Professional level communication skills, written and verbal

  • Personable and outgoing demeanor to build a strong rapport with patients so they feel supported through their entire process

  • Persistent and organized in ensuring all details are handled and patients are prepared in advance of procedure day

  • Computer proficient in PC and iPad, with an ability to learn the EMR program on your own

  • Experience in handling the coordination of multiple surgeries in overlapping schedules

  • Understanding of medical billing to support external billing staff with details

  • Dependable - must be able to arrive on time, be at work every day and handle tasks with minimum supervision

 

SCHEDULE, COMPENSATION AND BENEFITS

  • $65k per year PLUS productivity bonus!!

  • Full Time Mon-Fri 

  • Benefits include paid holidays, sick, paid parking, retirement plan, option for health insurance and discounts on practice service

JOB #2529

IVF Coordinator

(Job #2529)  FERTILITY practice in central LA seeking experienced IVF Coordinator.  This person may be CLERICAL or CLINICAL an MA or LVN with clinical experience, OR can be someone with Clerical IVF Coordination and open to being trained to help in the back office with egg retrieval and other back office tasks.  Wonderful opportunity to work with patients from start to finish - helping them to achieve their family development goals through a personal and custom process.  Work one-on-one with patients providing care in a boutique setting!

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JOB DETAILS

  • This role works directly with patients learning what they need, coordinating appointments, procedures, guiding patients through the steps and assisting when needed in the clinical processes

  • Work with billing to set up and coordinate payments

  • Provide ongoing guidance to patients and significant others, “hand-holding,” support, provide guidance to resources and assist them through the processes

 

REQUIREMENTS

  • Prior experience coordinating IVF processes and treatments 

  • Ability to work on site in central LA office M-F full time (not remote!)

  • If not an experienced Back Office, must have an interest in learning back office processes

  • This position may work between 2 locations with travel compensated if necessary to travel to north LA location.

  • Must be able to maintain a calm demeanor and soothing support with an understanding that this is a very challenging time for patients and their families.  

  • Must have personal transportation as this position may require some days working in north LA office.  Travel will be compensated for those days! 

 

SCHEDULE, COMPENSATION AND BENEFITS

  • M-F 8:30a-5p rare Saturdays when unique patient needs arise to match biological timing requirements

  • $40+/hr DOE. 

  • Benefits include paid health, dental, pension plan, vacation, sick, holidays and parking

JOB #2525

 SURGERY SCHEDULER and

PATIENT CARE COORDINATOR

(Job # 2525)   West LA OPHTHALMOLOGY, SURGERY AND AESTHETICS practice looking for a skilled SURGERY SCHEDULER and PATIENT CARE COORDINATOR.  This is a great opportunity for someone who enjoys working with patients to achieve their vision and facial aesthetic goals! 

 

ABOUT THE POSITION

  • Support the Phone Team to identify potential patients, provide information on the practice’s services and leverage calls into consultation appointments with providers

  • Assist during consultations providing details on costs, options, payment resources, and answering questions to book procedures and surgeries

  • Work directly with booked patients to coordinate procedure/surgery date, pre-op exams, insurance and payment details, consents and other paperwork.

  • Counsel patients on what to expect and prepare for prior to, during and after the procedure/surgery

  • Support patients post-procedure with check in calls, prescriptions and keeping doctors updated on patient status

  • Handle insurance verification, referrals and authorizations

  • Work with billing staff to ensure they have full details to ensure clean billing and prompt payment

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QUALIFICATIONS:

  • Minimum 2 years’ prior experience coordinating surgeries

  • Ophthalmology experience highly desired but optional depending on other aesthetic or surgical experience

  • Experience assisting patients with surgical documentation, consents and processes

  • Sales or experience with a cash-pay medical practice highly desired

  • Experience working with injectibles, skincare treatments and other aesthetic products and procedures a plus

  • Ability to counsel patients on what to expect how to plan for their procedure

  • High level of organization to coordinate many surgeries simultaneously ensuring all details are in order in advance of surgery day.

  • Professional presentation, speech and writing skills

  • Proactive mentality to see what needs to be handled and handle it but also support others as needed

  • Ability to be prompt for work, complete tasks on a deadline and dedicated to working with others to help patients achieve their healthcare goals

  • Job offers contingent on a clean background check ​

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SCHEDULE, COMPENSATION AND BENEFITS

  • M-F  8:30a-5p

  • Compensation  $22.00 - $25.00 per hour plus bonus

  • Benefits include Health, Dental, Life, Vision, 401(k), Vacation, sick and Holidays! 

Job #2501

Medical Secretary

(Job #2501) MEDICAL SECRETARY for a Cardiology practice in Beverly Hills. This position is for someone who is very accommodating and can work directly with the doctor to handle all scheduling and patient needs

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JOB DETAILS

  • Scheduling and coordinating multiple cardiac procedures i.e.: Nuclear stress tests, vascular studies, echocardiograms, cardiac CT scans, treadmills, holter monitors, cath lab

  • Taking and handling messages for the doctor

  • Maintaining doctor schedule for surgery and other meetings

  • Add a patient to the EMR system

  • Handle pharmacy call and refills

  • Triage patient needs, coordinating follow-up with doctor

  • Coordinate patient pre-surgical consents, records requests and other miscellaneous documents

 

REQUIREMENTS

  • Strong understanding of medical insurance billing

  • Must be detail-oriented to stay on top of messages and advise doctor of urgent matters and updates on patients

  • Professional communication verbal and written Initiative to reach out to patients, and ensure patients receive a high level of care

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SCHEDULE, COMPENSATION AND BENEFITS

  • M-F 8a-5pm $28+ based on experience

  • Strong Benefits Packages includes Health Insurance, Parking, Vacation, Sick and Holidays, 401(k) Pension Plan

Job # 2497

PERSONAL INJURY COORDINATOR / INSURANCE SPECIALIST

(Job #2497) Seeking a Personal Injury Coordinator / Insurance Verification Specialist for an Interventional Pain Management Practice in Beverly Hills!

 

JOB DETAILS

  • Handle a variety of responsibilities, identifying priorities and accomplishing tasks in a timely manner

  • Initial and ongoing contact with patients, attorneys, and medical providers

  • Scheduling PI medical appointments

  • Request PI medical records

  • Manage PI client’s medical care

  • Open and close PI files

  • Verify eligibility and insurance benefits for Medicare patients

  • Maintain accurate policy details in the Practice Management Software prior to patient appointments

  • Communicate with Medicare patients effectively to resolve any eligibility issues

  • Confirm copayments with patients prior to scheduled appointments

  • Point of contact for internal and external inquiries regarding eligibility

  • Gather, analyze, and research information/documents

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REQUIREMENTS

  • Must have 2+ years of prior experience in an Administrative role with a Medical or Pain Management Practice Basic knowledge of medical terminology

  • Ability to manage a high call volume and emails prioritizing and responding to patient requests in a timely manner Excellent organizational, written and communication skills with a high attention to details

  • Comfort with requesting and collecting large payments

  • Professional polish in working with referring medical offices and attorneys

SCHEDULE, COMPENSATION AND BENEFITS

  • Monday to Friday 8:30am – 5pm

  • Pay: Starting at $28.00 per hour

  • Benefits: Health, Dental, Vision, 401k, PTO, Paid parking, 3 Sets of scrubs yearly

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